To speak with a Business Specialist, call us Monday - Friday between 8 a.m. and 8 p.m. Eastern Time or Saturday between 9 a.m. and 6 p.m. Eastern Time.
US:
800-818-6082 (Toll-free)
International:
+1-302-636-5440
Fax:
302-636-5454
Mailing Address: The Company Corporation 2711 Centerville Road, Suite 400 Wilmington, DE 19808
I didn't receive my order receipt. How can I obtain one?
To request a copy of your order receipt, please e-mail your request to info@incorporate.com with your company name and order number . You can also contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday, 9 a.m. to 6 p.m. Eastern Time.
What do I need to open a business bank account? Can you open one for me?
Unfortunately, The Company Corporation does not assist with opening a bank account. Please contact your preferred bank to determine the necessary steps. We can assist you in obtaining documents requested by many banks like Certificates of Good Standing, certified copies, or bank account resolutions. For more information, please contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time.
How do I open a business bank account if I'm not located in the state in which I incorporated/formed my LLC?
Unfortunately, The Company Corporation does not assist with opening a bank account. Please contact your preferred bank to determine the necessary steps. We can assist you in obtaining documents requested by many banks like a Certificate of Authority, Certificates of Good Standing, certified copies, or bank account resolutions. For more information, please contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time.
How do I check the status of my order?
You can access your order status online using your order number and e-mail address. You can also contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time.
My order status says processing. What does this mean?
"Processing" means that we have received your order and are in the process of completing the filing with the state. Once the state approves the filing, you will receive an e-mail confirmation and the order status will change to "Filed." Generally, once a filing is submitted to the Secretary of State, it takes several business days to be completed and several weeks for the evidence to be returned by the state. Of course, the turnaround time varies depending entirely upon how quickly the state's office is currently processing requests. Some states have a shorter turnaround time, and some states take longer.
I need to change or cancel an order I just placed. What should I do?
Any requests to change or cancel recently submitted orders should be made by phone to maximize the chance of being able to update the filing before submission to the state. Please contact our customer service department at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time.
What should I do if my order or paperwork arrives and something is incorrect?
The Company Corporation strives for zero defects; therefore, we will promptly fix and assume all costs associated with errors made by TCC. Please contact our customer service department with your order number, company name, and the error so that we can determine the appropriate course of action. Customer service can be reached at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time.
What should I do if something doesn't arrive or is missing from my order?
Please contact our customer service department with your order number and company name so we can assist you in locating the missing items. Customer service can be reached at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time.
I didn't receive a discount for my order or the amount was incorrect. How can I resolve this?
If you did not receive a discount on your order, please contact our Business Service Specialist with your order number and discount code. They can process a refund request once the discount is verified. If the amount is incorrect, please also contact our Business Specialists to confirm your total. Customer service can be reached at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time.
I can't find or didn't receive my bill. How do I request a copy of an invoice?
To request a copy of your invoice, please e-mail info@incorporate.com with your company name and account number. You can also contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday, 9 a.m. to 6 p.m. Eastern Time.
I received a bill from your company for statutory representation. What is this invoice for?
When you formed your corporation or LLC with The Company Corporation, we included our Registered Agent service for the first year. The invoice you received is to renew that service for the second year. Maintaining a Registered Agent in the state of formation is an ongoing legal requirement to avoid piercing the corporate veil. All corporations and LLCs maintain a Registered Agent for the duration of their existence with the state. Payment can be made online or with a customer service representative at 800-818-6082 (toll-free) or 302-636-5440.
How can I pay my bill online? What types of payment options are available?
You can make payment online here. You can make the payment with your Visa, MasterCard, Discover, American Express, or electronic check. You can also contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 during normal business hours: Monday - Friday, 8 a.m. to 8 p.m. Eastern Time, or Saturday - Sunday, 9 a.m. to 6 p.m. Eastern Time. The same payment methods are available.
How can I access My Account? How do I create a My Account profile and login?
Simply follow these instructions for creating your new account. If you have trouble accessing this service, please contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 for assistance.
I'm having trouble logging in to My Account? What should I do?
Make sure you are providing your e-mail address and password currently on file in our records. If you still have trouble, please contact one of our Business Specialists at 800-818-6082 (toll-free) or 302-636-5440 for assistance.
What becomes available to me if I register for a My Account login?
As a member of My Account, you'll have access to invoice and payment information, small business news and resources, and a calendar of tips to help your company remain in good standing. We'll also send you regular e-mail reminders of important dates and events.
When should I expect to receive my order? Is everything shipped together or separately?
Generally, once a filing is submitted to the Secretary of State, it takes several business days to be completed and several weeks for the evidence to be returned by the state. Of course, the turnaround time varies depending entirely upon how quickly the state's office is currently processing requests. Some states have a shorter turnaround time, and some states take longer. If your order includes a compliance kit, then you will receive two packages: a Federal Express envelope with your official company documents and a large box with the kit. Typically, these arrive within a few days of each other.
Should I incorporate or form an LLC?
To help you determine what others in your state and industry have selected, we developed a Business Startup Wizard.
Which state should I select for my business formation?
Most of our clients incorporate or form their LLC in the state in which they are primarily doing business. This can save you filings with and fees to more than one state on both an initial and annual basis. Companies are generally required to register with and pay each state in which they do business. However, we can assist you in forming the company in any state and then registering to do business in others if you wish.
What is a Registered Agent and how much does the service cost?
A Registered Agent is designated to receive important tax and legal documents on behalf of the corporation. The Registered Agent must be located and available at a legal address within the specified state at all times. Failure to maintain a Registered Agent in the state in which the corporation is registered may result in the forfeiture of the corporate status. The first year of our Registered Agent service is included as part of our incorporation or LLC formation packages. After that, our annual fee is currently $215. We do have discounts available for multi-year renewals, which can lower the annual rate to $150.
What does your Registered Agent service include?
Constant availability during all normal business hours to receive your important legal documents
Delivery of your documents by Federal Express
An additional buffer between your company and the public
